Terms and Conditions of Sale (TCS)

Terms and Conditions of Sale (TCS)

  1. Purpose

These Terms and Conditions of Sale (TCS) govern the contractual relationship between STITCH N’ CHILL, a company specializing in the sale of upcycled clothing, and any individual or legal entity wishing to make a purchase via the website www.stitchnchill.com.

  1. Acceptance of the TCS

Any order placed on the website www.stitchnchill.com implies unreserved acceptance of these TCS. STITCH N’ CHILL reserves the right to modify the TCS at any time. The applicable conditions are those in force on the site at the date of the order.

  1. Products

The products offered are those listed on the website www.stitchnchill.com within the limits of available stock. STITCH N’ CHILL reserves the right to modify the product assortment at any time. Each product is presented with a description provided by STITCH N’ CHILL. The photographs of the products are as accurate as possible but cannot ensure a perfect resemblance to the product offered.

  1. Prices

Product prices are indicated in euros, all taxes included (TTC). STITCH N’ CHILL reserves the right to modify its prices at any time, with the understanding that the price listed on the site on the day of the order will be the only one applicable to the customer. Prices include delivery costs for Europe; a surcharge applies for deliveries to the UK & USA (see 7. Shipping Fees).

  1. Order

The customer can place an order on the website www.stitchnchill.com. The validation of the order implies acceptance of these TCS. A confirmation email summarizing the order (products, prices, quantity, etc.) will be sent to the customer.

  1. Payment

Payment for purchases is made by credit card or any other payment method offered on the website www.stitchnchill.com. The card is charged at the time of the order. STITCH N’ CHILL reserves the right to suspend any order management and delivery in case of refusal of payment authorization by credit card from the officially accredited bodies or in case of non-payment.

  1. Shipping Fees

Standard Delivery (2-5 business days for Europe)*

France : Free shipping. 

Europe: €5

United Kingdom: €10. 

Rest of the world : €35.

All deliveries are made by UPS. Parcel tracking is done via UPS and the tracking number provided. STITCH N’ CHILL commits to dispatch orders within 2 business days except in exceptional cases. The delivery times indicated are average times and correspond to processing and delivery times.

  1. Withdrawal, Returns, Refunds

Non-returnable Items

Due to the nature of the products provided, we do not accept returns, and all sales are final once the parcel is dispatched.

Cancellation

If you wish to cancel your order, please contact us as soon as possible. If the order has been dispatched, we will not be able to cancel it.

Refunds

If we have not yet dispatched your item and you wish to cancel, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact.stitchnchill@gmail.com.

  1. Intellectual Property

All elements of the website www.stitchnchill.com are and remain the intellectual and exclusive property of STITCH N’ CHILL. No one is authorized to reproduce, exploit, redistribute, or use any elements of the site, whether software, visual, or audio, for any purpose, even partially.

  1. Personal Data

STITCH N’ CHILL is committed to preserving the confidentiality of the information provided by the customer. The information collected will only be used to process orders and improve the services offered by STITCH N’ CHILL. In accordance with the French Data Protection Act, the customer has the right to access, modify, correct, and delete personal data concerning them.

  1. Applicable Law and Jurisdiction

These TCS are subject to French law. In case of a dispute, an amicable solution will be sought before any legal action. Failing that, the dispute will be brought before the competent courts.